Support
Frequently Asked Questions
The short answers. For full detail, see Documentation.
dMix 128
What is the dMix 128?
A 128×128 digital audio matrix with independent channel routing, industrial-grade components, and web-based control from any HTML5 browser — built for studios, live venues, and broadcast facilities that need to run unattended.
What network protocols does it support?
AES67 and MADI natively, plus Dante™ via an optional card. Units link together over dNet for large-scale, sample-accurate installations.
How do I control it — do I need to install software?
No app required. The dMix 128 is controlled from any HTML5 browser. It also integrates with third-party automation systems including Crestron and Q-Sys.
What's the latency?
0.3ms analog input to output, 0.25ms dMix-to-dMix over AES67, and 2ms bridging AES67 to Dante.
Warranty & Registration
What's the warranty on a dMix 128?
It ships under Violet Audio's International Limited Warranty. Extended coverage is available through local distributors in 3, 4, 5, or 6-year terms (VA-EXTWA3 through VA-EXTWA6). Full terms are on the Warranty page.
Do I need to register my product?
Yes — registration is required for future warranty service. It takes a few minutes on the Product Registration page.
Downloads & Software
Where do I get firmware and drivers?
From the Downloads page — select your product to see the current firmware, macOS Core Audio driver, and Windows ASIO driver builds.
Is Stage Grid free?
Yes. The Starter plan is free forever, no credit card required, and exports directly to the dMix 128. See Stage Grid.
Where can I buy a unit?
Through Violet Audio's authorized dealer network — see Dealers for distributors by region, or get in touch directly.